Refund Policy
How refunds and cancellations work
14-Day Refund Window for Monthly Plans
If you cancel a Specialist, Admin, or Pod plan by day 14, your first monthly fee is refunded. Day 0 is the day your first payment arrives, and days are calendar days.
After Day 14
- Monthly payments are non-refundable
- Every monthly plan is month to month, and cancelling takes 30 days’ notice
- Monthly plans bill in advance
Setups
- Setup fees are never refunded
- Setups are paid 50% before work starts and 50% when the scoped work is ready, before we hand it over
Not Covered
- Ad spend
- Your HighLevel subscription
- A2P and messaging fees
- AI usage inside your account
- Third-party tools and licenses
How to Request a Refund
Email us at hello@highleveladmins.com with “Refund Request” in the subject line by day 14.
Questions?
Have questions about our refund policy? Contact us at hello@highleveladmins.com or schedule a call to discuss your concerns.
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