How Do I Log In to GoHighLevel?
Short answer
Go to app.gohighlevel.com and sign in with your email and password or your Google account. If your agency gave you its own login address, like app.youragency.com, sign in there instead. On a phone, use the same login in the LeadConnector app.
Checked against HighLevel’s help center on . HighLevel updates its interface often, so match the labels you see on screen.
| Where | How to sign in |
|---|---|
| Web app | app.gohighlevel.com, with your email and password or Google |
| Agency branded login | The subdomain your agency set up, like app.youragency.com |
| Mobile app | The LeadConnector app, with the same email and password you use on the web |
Get the LeadConnector app from the Mobile App section of your sub-account, and open the App Store or Google Play link on your phone.
Your agency’s branded login
Agencies can set up their own login domain, like app.youragency.com, so their users sign in there instead of app.gohighlevel.com, while HighLevel still hosts the app. If you see “User does not exist in this Agency” on a branded login page, your user isn’t part of the agency behind that domain, so use the login address your own agency gave you.
2-step verification
At login, HighLevel can ask for a security code. Look for an email titled “Login Security Code,” and check spam if it doesn’t arrive, or get the code by text at the phone number on your user profile. You can also connect an authenticator app such as Google Authenticator, Microsoft Authenticator, or Authy, and keep your backup codes somewhere safe.
Reset your password
- 1On the login page, click “Forgot Password?”
- 2Enter the email address on your HighLevel user profile and submit the request
- 3Open the reset email and click its link
- 4Enter a new password in both fields, with at least 12 characters, including letters, numbers, and a special character
- 5Click Save, then sign in with the new password
If the reset email doesn’t arrive, check spam, send 1 new request and use the newest email, and ask your agency admin to confirm the login email on your profile.
Fixes for common login errors
- “Not able to send the security code at this time”: ask your agency admin to add a phone number to your user profile
- Page stuck after you sign in: allow cookies for app.gohighlevel.com and turn off VPN or web protection software, such as NordVPN
- “Web server is returning an Unknown Error”: clear the site data for the page in your browser, then refresh
- “Unable to log you in at this time”: HighLevel names ISP security features, like Spectrum Security Shield, and McAfee web protection as causes
If you’re still locked out, ask your agency admin for help. Agency admins can call HighLevel at (888) 732-4197 to open a ticket.
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Locked out, or setting up logins for your team? Our GoHighLevel support handles users, login emails, phone numbers for security codes, and branded login domains.
Sources
- Troubleshooting Login Issues (opens in a new tab), updated Jul 10, 2025
- Password Best Practices for Enhanced Security (opens in a new tab), updated Aug 17, 2026
- How to Set Up a Whitelabel Domain for the Desktop Web App (opens in a new tab), updated Aug 14, 2026
- Did You Know HighLevel Has a Free Mobile App? (opens in a new tab), updated Mar 25, 2025
High Level Admins is an independent HighLevel service provider, not HighLevel’s official support team.