High Level Admins
Category: Account and support

How Do I Contact GoHighLevel Support?

Short answer

Log in and click the question-mark button in the top right. HighLevel runs 24/7 chat, live Zoom support, and tickets from there. The phone line, (888) 732-4197, handles sales, billing, and login issues.

Checked against HighLevel’s help center on . HighLevel updates its interface often, so match the labels you see on screen.

ChannelBest forHow to reach it
Live chatMost questions, 24/7Help & Support, then AI Support Chat or Agent Chat
Zoom callScreen-share troubleshootingHelp & Support, then join the Zoom queue
TicketIssues that need follow-upHelp & Support, then Raise Ticket, with replies by email
PhoneSales, billing, and loginUS (888) 732-4197
BillingInvoices and chargesbilling@gohighlevel.com, or the phone line, option 2

HighLevel has no general support email address. Tickets are the email channel.

Who can contact support

Only agency admins and agency users reach HighLevel support. Sub-account users don’t see the support button and go through their agency.

Which team you’ll talk to

  • During a trial or your first 14 days: the Trial Experience team.
  • Your first 90 days as a paying customer: Customer Success.
  • After 90 days: 24/7 Support.
  • Premium Support adds a dedicated Slack channel and an account manager for $500 a month, available after 90 days.

Have this ready

Your agency relationship number and your agency login email.

Want Help With This?

Have us do it

HighLevel support answers questions about the platform. When you need someone to do the work inside your account, that’s our GoHighLevel support.

Schedule a Fit CallGoHighLevel Support

Sources

High Level Admins is an independent HighLevel service provider, not HighLevel’s official support team.

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Important Disclaimers

Transparency and compliance information for our HighLevel services

Trademark Notice

We make no claims to the trademarks, brand marks, copyrights, ideas, intellectual property, or likeness of HighLevel. HighLevel, GoHighLevel, and LeadConnector are trademarks of HighLevel LLC. We are independent specialists who provide implementation and support services.

Financial Disclaimers

We make no financial guarantees regarding results, ROI, or business outcomes. Past results from our clients or any examples shared do not represent future outcomes for any individual or business. Your results may vary based on numerous factors including but not limited to your industry, market conditions, implementation, and business practices.

Professional Services

Our services are provided independently of HighLevel. While we specialize in HighLevel implementations, any support, training, or consulting we provide is our own professional service. HighLevel LLC does not own, operate, or sponsor High Level Admins.

Platform Independence

High Level Admins is in no way connected to, affiliated with, endorsed by, or sponsored by Meta (Facebook), Google, or any other advertising platform where our advertisements may be served or our business name may be mentioned. We operate as an independent service provider.

Certification Note

Our team is led by a HighLevel Certified Admin. Not every team member holds an official HighLevel certification, and some specialize in specific areas of the platform.

Read all disclaimers